Engagement

Lapsed-user Interview Synthesis

We organise short interviews with former users and turn their reasons for leaving into concrete win-back offer ideas.

Analyst listening during a user conversation
  • Format Interview facilitation plus synthesis brief
  • Duration 3–4 weeks
  • Location Thailand-based interviews preferred; remote accepted
  • Pricing basis Quote based on interview count

Request an interview synthesis quote

Who it suits

Product teams who need human reasons behind silence, not only charts

Next step

Request an interview synthesis quote via our contact form. For the full dormant-cohort ranking, see the Reactivation Cohort Assessment.